News

Why Service Matters.

July 24, 2017

Whether you want to renovate a room in your current house or build a new one, choosing the best contractor can seem like a daunting task. Ketron Custom Builders helps makes your decision easy by providing exceptional quality and the best customer service in home remodeling.

Maybe you’ve had bad experiences in the past? Workers didn’t show up when scheduled, contractors didn’t listen to you or understand what you wanted, or you were left with a big mess to clean up after the work was finished (shouldn’t cleanup be part of the job?).

We get it. Home remodeling is more than just plans, materials and physical labor, it’s also about respect: respecting your family, your home, your time, and your budget. That’s why Travis and Shari Ketron pride themselves on providing the best customer service possible to all their clients.

We show up when expected.

Failing to show up is one of the biggest complaints from homeowners. Why does this happen so often? Well, most builders hire subcontractors to do all the work, and subcontractors are not always as reliable as full-time employees as they tend to work on several projects at the same time.

You won’t get stood up when you work with Ketron. The single biggest difference between our company and others is we have full-time employees on staff. Since a large part of building and remodeling is carpentry, we always have someone onsite. Sure, we still work with subcontractors, like electricians and plumbers, but there’s always a member of our team at your house to oversee all subcontractor work to make sure it’s up to par and aligns with the plan.

We do the job right.

Cutting corners may save time, but at what expense? Not taking the time needed to do the job right is only going to cause problems in the end. Ketron ensures every job is done right by assigning a lead carpenter to each project who will be onsite every day to oversee the work. Plus, we never leave a subcontractor alone at your house to ensure nothing ever happens that we are not aware of. This is how we control the outcome.

We listen.

Another big reason why people work with Ketron over other remodeling contractors is Travis, the owner, is involved with every project. He takes special care to learn as much as he can about each client, such as finding out what they consider a “must have” vs. a “would like.” Ketron’s remodeling team builds rapport with clients way before the project even starts. This relationship not only builds confidence, it also gives peace of mind that everything will be taken care of correctly.

We leave no mess behind.

We see messy jobsites all the time, but they’re not Ketron projects. Sure, there may be unavoidable dirt, mud and caution tape, but our materials will be nicely stacked and covered. Plus, our team never leaves behind any trash or debris. We think a messy site looks like a careless project.

Keeping everything neat and tidy is not only safer, it also helps us find materials faster so we can work more efficiently. More efficient work affects our bottom line and allows us to pass along cost savings to our customers. It’s a win-win solution!

We plan.

Proper planning is the best predictor of satisfaction. With careful planning, we set the expectations together through detailed consultations, design mockups, example pictures of other remodels, and inspiration ideas online. Changes made in the planning stage are the least expensive in the project, and once the decisions are made our clients can just sit back and enjoy the process.

We communicate.

Keeping in constant communication not only minimizes surprises, it ensures the results meet the expectations. Our clients appreciate the open communication and know they can reach us any time, day or night. If something unexpected comes up mid-project, we’d rather have a conversation about money over quality any day. Quality is harder to fix, and money is less of an issue when the work is done correctly.

We meet deadlines.

Missing a deadline is not only irritating, it can really impact the homeowner’s family, especially if there’s a baby on the way and they need to be in their new house by a certain date. Sometimes we run into situations that are not in our control, so to meet deadlines Ketron builds time into each project’s schedule to accommodate unforeseen setbacks and delays.

We’re transparent.

Our proposals are broken down by line item so you can clearly see where your spending is allocated. Plus, we always build in extra for unforeseen costs. Why? With construction, there is always a chance of running into a problem we weren’t anticipating. Regardless of what happens, rest assured we won’t cut corners to fix it. And if it turns out we don’t need to use the additional funds, we’ll return it.

Good customer service means having thorough knowledge and experience, and being able to help customers make the best choices for them. If you’re looking for a home remodeling company you feel comfortable working with, skip the large corporate chains and check out Ketron Custom Builders instead. We’re local, family-owned and available when you need us.